A Message for Customers and Employees of GAC Services:
Our thoughts are with those who have been affected by COVID-19. As our own community, and those around the world, are struggling with Coronavirus (COVID-19), we are closely monitoring updates and recommendations from the CDC and our local health officials. We know you rely on us when emergencies happen and as always, we are here for you.
We have taken increased steps to ensure we can continue to serve you while protecting your health and the health of our technicians. We have been using these precautionary measures to ensure the safety of your family and our technicians as we work in and around your home.
We are asking all our customers if they, or their family members, have knowingly been exposed to the Corona Virus in the past 14 days or are experiencing any symptoms. If so, we will want to take alternative measures to make sure that everyone is safe and secure. You will receive an email prior to your appointment for our check-in process.
Enhanced Technician Protocol and Safety Measures
GAC Services technicians and electricians use one-time-use, disposable shoe covers and gloves, and are taking precautions to clean tools and equipment with disinfectant wipes regularly.
Technicians, electricians, as well as our office staff, have been briefed on safety practices within our customers’ homes and on CDC’s recommendations for how we interact with one another.
Our employees are closely monitoring their own health. To date, there have been no reported cases of an employee exhibiting symptoms related to COVID-19. In the event there is any individual who is presenting symptoms or fear they may have been exposed, they will be self-quarantined, along with any employees they’ve been in contact with.
We have transitioned to a remote work model for all employees to limit any risk of exposure.
If we don’t shake your hand, we mean no offense. We just want to minimize the spread of germs to keep everyone healthy.
Prevent:Maintain the highest possible commitment to preventing transmission.
Provide:Continue to offer our services maintaining a commitment to 5-Star Service.
GAC Services technicians and electricians use one-time-use, disposable shoe covers and gloves, wear protective masks, and are taking precautions to clean tools and equipment with disinfectant wipes regularly.
Technicians, electricians, comfort consultants, as well as our office staff, have been briefed on safety practices within our customers’ homes and on CDC’s recommendations for how we interact with one another.
We have stocked our service trucks with hand sanitizer, protective masks, gloves, and other supplies.
We have provided hand sanitizer to each employee to use before each customer interaction and have asked that field staff refrain from physical contact during interaction with customers (such as shaking hands).
Our employees are closely monitoring their own health and must wear masks in the field and office.
We have instructed our staff to refrain from coming to work if they, or a family member, are displaying signs of the illness.
We have transitioned to a remote work model for all employees to limit any risk of exposure as needed.
Your Home Hygiene and Clean Air
Home hygiene is always a top priority and especially when germs are likely to spread. It’s important to follow advice from the local health authorities and maintain good airflow in your home. You can practice good home hygiene by:
Disinfecting and cleaning surfaces frequently.
Ensuring your home’s vents and filters are clean – central heating and cooling systems ventilate the air in our homes to protect our health.
Installing a Whole-home air purifier to eradicate harmful bacteria, viruses and mold spores from your indoor air.
Improving Indoor Air Quality with products that can filter allergens, kill germs and control humidity. This includes products such as high-efficiency filter systems, air purification systems, humidifiers, and dehumidifiers.
Our top priority is your health and safety, and we are here to assist you. We also ask that if you have been exhibiting any symptoms related to COVID-19, and you have recently had service, please call us so that we can help ensure the health and safety of our team members and other customers.
We will continually monitor the situation while serving the needs of our customers. Please visit the CDC website to learn more. As always, if you have any questions or concerns, please call us at 240-224-3144. Thank you for being a part of the GAC Services Family.
ABOVE AND BEYOND
“GAC sales rep and the installers arrived at my home on time and were professional. They respected me and my home and arrived masked and gloved (much appreciated). The product and the process was explained and all my questions were…”
“Very impressed with every aspect of our experience with GAC Services, from the routine maintenance of our HVAC systems to emergency response/repairs and the installation of new equipment. Highly recommended!”
“Ermias was my technician today. He called ahead when he was on his way, and arrived within the time frame provided to me from the main office. He arrived, made sure to wear footies for the house, and reviewed my…”
“The HVAC technician was very professional and knowledgeable. Great service with high confidence that it's exactly what was needed.”
“We just had our heating+ac units (indoor and outdoor) replaced today, on one of the hottest days of the year, and we received such excellent service from Iggy and Cristian. They were extremely professional, punctual, and demonstrated amazing attention to…”